Solutions from Lindale
For an investment bank: an integrated ground transport solution, co-ordinating multiple service providers for taxi, executive car and chauffeur services, through a single on line booking portal. The solution delivered improved service reliability and significant savings.
For a County Council: a strategic review of 3000 service staff providing, cleaning, catering, design & print, security, mailroom/courier and grounds care. Solution will transfer staff to a strategic partner and provide for improved service levels, with a potential saving of £6m over the contract term.
For an American mail order catalogue business: space planning and, interior design for the fit out of new offices including a prestigious reception area. Procurement advice , overall project management and staff relocation.
For a magic circle law firm: implemented post merger integration/ re-engineering of support services to provide improved productivity and cost savings, successfully consolidating service levels across both firms.
For a charitable organisation: A risk review covering statutory compliance, best practice operations, internal organisation and health and safety. A number of significant risks were identified and appropriate solutions implemented.
For a major vending company: a print purchasing audit, which identified a significant cost reduction opportunity for marketing materials and business stationery. The client enjoyed improved service levels, no loss in quality and an average 26% cost reduction in ongoing production costs.
For an investment bank: near shore solution to reduce the cost of switchboard and help desk operations. Improved internal customer and external client perception of services and avoided the negatives that have been linked to some off shore service solutions.
For a government organisation: a review of business continuity plans for a 56 acre multi-tenanted campus and assessment of management’s readiness and capability to respond to an external event or on-site emergency.
For an investment bank: business process review of mail sort, distribution and courier services. Solution provided a more efficient and reliable mail service with guaranteed ‘no lost’ accountable items. Savings of circa 9% achieved through improved productivity and the renegotiation of courier rates
For a public sector organisation: designed and implemented a programme of customer and client surveys, 1 to 1 interviews and mystery callers to provide an independent assessment of service delivery. Worked with the client to develop a business wide communication and response plan.
For an investment bank: implemented an on-line booking system for air and hotel bookings. Through an active promotional programme, the bank achieved 60% uptake of on-line air bookings within 18 months. This improved agent productivity and reduced average ticket prices by up to 15%.
